Online Technology Support
Online questions, service requests or incidents can be reported anytime at technology.minneapolis.edu.
Phone
- Technology Support 612-659-6600
If you get the voicemail, please leave your name, contact information, StarID and brief description of what you are calling about.
Remote Technology Support Hours:
- Monday - Thursday 7:30 a.m. - 7:00 p.m. and Friday 7:30 a.m. - 4:30 p.m.
- On campus assistance is by appointment only
After Hours Technology Support - Minnesota State Help Desk
For after hours help with StarID, D2L, Zoom, O365, students can call 1-844-456-3876 for direct support.
- Monday - Thursday 7:30 a.m. to 10:00 p.m
- Friday - Saturday 7:30 a.m. to 6:00 p.m.
- Sunday 1:30 p.m. to 10:00 p.m.
Closed on all national holidays
Working and Learning Remotely
Student Email Sign-in Information
Sign into Office 365 to access your college email, OneDrive, the Office Suite online apps and the link to install Office on you personal devices
Students - office.com
Username: StarID@go.minnstate.edu (this is not your email address)
Password: StarID password
Email Address: firstname.lastname@go.minneapolis.edu (you cannot use this to sign into your college email)
View your email address at - https://myaccount.microsoft.com/
If you are a student at another Minnesota State institution all your emails will arrive at the same inbox using your universal username.
More information on Student Email
Acceptable Use Policies
Use of Minneapolis College Computers and Technology Resources
As a member of the Minnesota State Colleges and Universities (Minnesota State) system, Minneapolis College operates according to Minnesota State policies concerning use of its information technology systems and resources.
Minnesota State Acceptable Use and Security Policies
Policy 5.22 - Acceptable Use of Computers and Information Technology Resources
- Acceptable Use Policy
- Procedure 5.22.1 - Acceptable Use of Computers and Information Technology Resources
- Procedure 5.22.2 - Cellular and Other Mobile Computing Devices
Policy 5.23 - Security & Privacy of Information Resources
- Security and Privacy Policy
- Guideline 5.23.1.1 - Password Usage and Handling
- Guideline 5.23.1.2 - Encryption for Mobile Computing and Storage Devices
- Guideline 5.23.1.8 - Anti-malware Installation and Management
Minneapolis College - Related Policies
- 6.05 - Internet and E-mail Use
- 7.10 - Identity Theft Prevention Program
Campus Computers, Computer Labs & Touchdown Spaces
What are "touchdown spaces?" Find out this and the Library Open Computer lab, Specific labs for specific majors from Ask Us.
Download Office 365 for Free
Visit office.com, sign in your using your StarID@go.minnstate.edu and your StarID password. Click install Office located in the upper right-hand corner.
Printing
Our printing information is in Ask Us, covering a wide variety of topics.
StarID Self Service - Activation and Password Resets
StarID Self Service: All users can reset their own StarID password using the StarID Self Service website.
- Starid.minnstate.edu
- StarID Help - Passwords
- StarID Help - Email addresses
- StarID Help - Verifying Identity
Other StarID Self Service Help Guides
Wireless Access
Connect to the campus WiFi using your StarID@go.minnstate.edu and your StarID password.