Technology Support

StarID Self Service: All users can reset their own StarID password using the StarID Self Service website.

Technology Support is unable to reset passwords for you. 

• Starid.minnstate.edu
• StarID Help - Passwords
• StarID Help - Email addresses
• StarID Help - Verifying Identity

Other StarID Self Service Help Guides

• Guide to using the StarID Self Service Page 
• Guide to logging into your StarID Profile 

Sign into Office 365 to access your college email, OneDrive, the Office Suite online apps and the link to install Office on you personal devices

Go to office.com and sign in using your StarID@go.minnstate.edu and StarID password.

• Username: StarID@go.minnstate.edu (this is not your email address)
• Password: StarID password
• Email Address: firstname.lastname@go.minneapolis.edu (you cannot use this to sign into your college email)
• View your email address at - https://myaccount.microsoft.com/

 
If you are a student at another Minnesota State institution all your emails will arrive at the same inbox using your universal username. Instructions on how to update your Primary Email Address.

Install Office 365 for free from your college email

Visit office.com, sign in your using your StarID@go.minnstate.edu and your StarID password. Click install Office located in the upper right-hand corner.

• View articles related to Office 365 and how to download it for free on your personal device

Note: If you already have Office installed on your device, simply sign into Office using your StarID@go.minnstate.edu and StarID password to activate Office.

More information on Student Email

• Student E-mail Assistance
• Forwarding E-mail
• Student email on mobile devices
• Mobile Print
• Install Office 365 Suite for free on personal devices
• Primary email and preferred StarID notification email information

Students who meet eligibility requirement can request to lease a laptop during Fall and Spring semesters. Please visit the Digital Learning Program page for more information, eligibility requirements and how to request a laptop. 

Visit the Internet Essentials page for more information on eligibility and how to request a free Comcast Internet Essentials code for up to 10 months of free internet while you are a current student. 

Request a checkout hotspot while you are a current student by Reporting an Incident through Technology Support at technology.minneapolis.edu. 

Note: Students cannot request a Comcast Internet Code and checkout a hotspot, it must be one or the other. 

Schedule a session for Virtual Digital Literacy Tutoring, Academic Advising Appointments and Academic Tutoring through Navigate. 

Services Offered through Navigate

• Virtual Digital Literacy: Proceed to make a new appointment for Research and Tutoring --> Service --> D2L Brightspace Tutorials
• Office 365: Proceed to make a new appointment for Tutoring and Research --> Service --> Office 365 scroll to the very end
• Academic Advisor: Proceed to make a new appointment for Advising
• Academic Tutoring: Proceed to make a new appointment for Tutoring and Research -->Service -->Tutoring for My class OR other

Student Virtual Drop-in Hours for questions or help: 

Visit the Academic Success Center Tutoring page for more information.
 

Zoom

• Zoom Help Center Videos
• Join this Test Zoom Meeting anytime. You can test your microphone, speaker and practice sharing your screen.
• Sign up for live Zoom training webinars
• Signing into Zoom using your StarID instructions.
  Note: If given the option, you will need to select Sign in with SSO which will route you to the log in page where you will enter your StarID and StarID password to sign in to your Zoom account.

Microsoft Teams

• Logging into Teams
• Microsoft Teams Video Training
• Download a Quickstart Guide PDF

Minneapolis College provides a computer lab and touchdown spaces for currently registered Minneapolis College students. Students must abide by the Computer Lab Rules and the Student Code of Conduct when using the computer labs. 

• Visit the Academic Success Center page for more information about their computer lab located in T3200.

Students using devices running Windows 10 or macOS can access computers with specialized software remotely.

• Remote Lab Access Instructions and Information on using Remote Labs
• Remote Lab Access Link

Our printing information is in Ask Us, covering a wide variety of topics.

• View articles in Ask Us related to printing on campus

Connect to the campus WiFi using your StarID@go.minnstate.edu and your StarID password.

• Wireless Access at Minneapolis College

Use of Minneapolis College Computers and Technology Resources

As a member of the Minnesota State Colleges and Universities (Minnesota State) system, Minneapolis College operates according to Minnesota State policies concerning use of its information technology systems and resources.

Minnesota State Acceptable Use and Security Policies

Policy 5.22 - Acceptable Use of Computers and Information Technology Resources

• Acceptable Use Policy
  • Procedure 5.22.1 - Acceptable Use of Computers and Information Technology Resources
  • Procedure 5.22.2 - Cellular and Other Mobile Computing Devices

Policy 5.23 - Security & Privacy of Information Resources

• Security and Privacy Policy
  • Guideline 5.23.1.1 - Password Usage and Handling
  • Guideline 5.23.1.2 - Encryption for Mobile Computing and Storage Devices
  • Guideline 5.23.1.8 - Anti-malware Installation and Management

Minneapolis College - Related Policies

• 6.05 - Internet and E-mail Use
• 7.10 - Identity Theft Prevention Program