Technology Support

StarID Self Service: All users can reset their own StarID password using the StarID Self Service website.

Technology Support is unable to reset passwords for you. 

• Starid.minnstate.edu
• StarID Help - Passwords
• StarID Help - Email addresses
• StarID Help - Verifying Identity

Other StarID Self Service Help Guides

• Guide to using the StarID Self Service Page 
• Guide to logging into your StarID Profile 

Sign into Office 365 to access your college email, OneDrive, the Office Suite online apps and the link to install Office on you personal devices

Go to office.com and sign in using your StarID@go.minnstate.edu and StarID password.

• Username: StarID@go.minnstate.edu (this is not your email address)
• Password: StarID password
• Email Address: firstname.lastname@go.minneapolis.edu (you cannot use this to sign into your college email)
• View your email address at - https://myaccount.microsoft.com/

If you are a student at another Minnesota State institution all your emails will arrive at the same inbox using your universal username.

• Instructions on how to update your Primary Email Address.

Install Office 365 for free from your college email

Visit office.com, sign in your using your StarID@go.minnstate.edu and your StarID password. Click install Office located in the upper right-hand corner.

Note: If you already have Office installed on your device, simply sign into Office using your StarID@go.minnstate.edu and StarID password to activate Office.

• Instructions on how install Microsoft 365 for free on a PC
• Instructions on how to install Microsoft 365 for free on macOS

More information on Student Email

• Instruction on signing into your student email account
• Instructions on how to forward your college email address to a different email address
• Student email on mobile devices
• Mobile Print
• Primary email and preferred StarID notification email information

Schedule a session for Virtual Digital Literacy Tutoring, Academic Advising Appointments and Academic Tutoring through Navigate. 

Services Offered through Navigate

• Virtual Digital Literacy: Proceed to make a new appointment for Research and Tutoring --> Service --> D2L Brightspace Tutorials
• Office 365: Proceed to make a new appointment for Tutoring and Research --> Service --> Office 365 scroll to the very end
• Academic Advisor: Proceed to make a new appointment for Advising
• Academic Tutoring: Proceed to make a new appointment for Tutoring and Research -->Service -->Tutoring for My class OR other

Student Virtual Drop-in Hours for questions or help: 

Visit the Academic Success Center Tutoring page for more information.
 

Zoom

• Zoom Help Center Videos
• Join this Test Zoom Meeting anytime. You can test your microphone, speaker and practice sharing your screen.
• Sign up for live Zoom training webinars
• Signing into Zoom using your StarID instructions.
  Note: If given the option, you will need to select Sign in with SSO which will route you to the log in page where you will enter your StarID and StarID password to sign in to your Zoom account.

Microsoft Teams

• Logging into Teams
• Microsoft Teams Video Training

Minneapolis College provides a computer lab and touchdown spaces for currently registered Minneapolis College students. Students must abide by the Computer Lab Rules and the Student Code of Conduct when using the computer labs. 

• Visit the Academic Success Center page for more information about their computer lab located in T3200.

Students using devices running Windows 11, macOS or Chromebook can access computers with specialized software remotely.

* Please note: Remote Lab Access for Students has been temporarily shut down. There is currently no ETA for restoration as ITS is making adjustments to the system.

• Remote Lab Access Instructions and Information on using Remote Labs

Browse the AskUs Print Services, Campus Cash and Campus Card knowledge articles for information and how to guides on printing. 

Browse the AskUs Network, Internet, WiFi, Cyber Security and Remote Access knowledge articles for more information and instructional guides on connecting the campus network. 

Use of Minneapolis College Computers and Technology Resources

As a member of the Minnesota State Colleges and Universities (Minnesota State) system, Minneapolis College operates according to Minnesota State policies concerning use of its information technology systems and resources.

Minnesota State Acceptable Use and Security Policies

Policy 5.22 - Acceptable Use of Computers and Information Technology Resources

• Acceptable Use Policy
  • Procedure 5.22.1 - Acceptable Use of Computers and Information Technology Resources
  • Procedure 5.22.2 - Cellular and Other Mobile Computing Devices

Policy 5.23 - Security & Privacy of Information Resources

• Security and Privacy Policy
  • Guideline 5.23.1.1 - Password Usage and Handling
  • Guideline 5.23.1.2 - Encryption for Mobile Computing and Storage Devices
  • Guideline 5.23.1.8 - Anti-malware Installation and Management