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Technology Support Portal

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Online Technology Support

Click on an option below to request services or report an incident. You'll be prompted to login before you can submit a request.

How to login:
Students: firstname.lastname@go.minneapolis.edu
Employees: firstname.lastname@minneapolis.edu
You will be routed to the StarID log in page, log in with your StarID and StarID password.

 

Report an incident for general questions and issues with logins, connecting, permissions, hardware, or software. Report an incident for things that are not functioning correctly or issues with existing services. View previously submitted requests and ticket correspondence using the View Open Requests button

If you are experiencing issues with logging into your college email, log back into the customer portal to view your request, add comments and view responses from Technology Support team members. 

Knowledge Base Search:

Search the Knowledge Base articles by entering a keyword in the field below. These articles can help solve your issue without submitting a service request.

Can't sign into the Service Portal?

Click here to submit a request

 

 

Report an Incident

Incidents are submitted when an existing service provided is not functioning as it should.

 

 

Accounts and Access

Includes StarID information, student employee accounts, account creation, access permissions and more

Email and Storage

Includes student and employee email, departmental email accounts, listserv, shared folders, distribution lists and more

Hardware and Device Support

Includes hardware or device purchase, equipment pick up, phones, voicemail and more

Software and Applications

Includes software purchases, and installation requests, app development, app modifications and more.

Event Support/Checkout Equipment

Includes speakerphone, loaner laptop, event equipment set-up reservations and more.

Network Infrastructure, Connectivity, and Security

Includes remote access and VPN access requests

Print Services

Includes PaperCut, Marco Konica printers, classroom, paper delivery, toner changes and toner waste container replacement.

Project Requests

Includes infrastructure, software/application development, technology implementations/upgrades

Teaching and Learning

Includes D2L Brightspace support, instructional technology and publisher integrations.